Returns & Exchanges

At Ncert Guide, we want you to be completely satisfied with your fashion purchase. If your new outfit isn't the perfect fit, we offer a hassle-free return and exchange process within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached. Ensure the clothing is unworn, unwashed, and in its original condition.

3

Ship the Items

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing